RoY is a private guest-risk network for the hospitality industry. When a new reservation matches a guest previously reported by another RoY member, your team receives an immediate alert and risk score.
How RoY Works
Hospitality Businesses report guest incidents, creating a shared source of guest-risk intelligence.
Businesses input incident reports when they have a guest-related incident
Through supported booking-system integrations, RoY checks incoming reservations for matches with previously reported guests.
When a reservation meets RoY's alert criteria, your team receives an immediate notification with the guest's risk score and available incident context.
Review the available information and manage the reservation according to your property's own policies.
Why Review of You
Guest-related incidents cost hotels over 2% of gross revenue annually when counting just chargebacks, lawsuits and property damage. RoY mitigates these costs by providing properties with the intelligence they need to make informed decisions, preventing these types of future incidents.
Protect Your PropertyCertain guests cost businesses significant time and money. RoY allows management to make informed decisions to mitigate these risks before arrival.
Benefit from significant guest incidents reported by hospitality businesses throughout the RoY network. Built from hospitality's own experience.
Using Cloudbeds? RoY can identify qualifying guest matches within your existing reservation workflow—without manually searching every incoming reservation.
RoY provides risk information and context. Your property independently determines how to manage each reservation according to its own policies.
Incident categories
Multiple guest behaviors are covered and rolled up into a proprietary risk score to give management the information they need to make appropriate management decisions. Incident categories include the following:
Industries
RoY was created to help hospitality operators share guest-risk intelligence and make more informed reservation decisions.
Know when a previously reported guest books your property.
Extend guest-risk intelligence across multiple properties and management teams.
Identify potentially relevant guest history before qualifying reservations.
Receive additional guest-risk context before check-in.
Responsible decision-making
RoY is designed to support—not replace—your management team's judgment. When your property receives an alert, your team reviews the available information and independently determines how to manage the reservation according to its own policies.
Common questions
Have a question about your setup? Talk with the RoY team.
RoY is a private guest-risk network for the hospitality industry. Participating businesses contribute qualifying guest incidents, and RoY can alert members when a new reservation matches a previously reported guest.
RoY's guest-risk intelligence is built from qualifying incident information contributed by participating hospitality businesses.
When the reservation meets RoY's alert criteria, your team receives a notification containing the guest's RoY risk score and available incident context so management can review the reservation before arrival.
No. RoY provides information to support your team's decision-making. Your property remains responsible for determining how to manage each reservation according to its own policies.
Reportable incidents may include chargebacks, property damage, smoking violations, unpaid balances, threats or harassment, physical altercations, lawsuits or claims, and other qualifying guest misconduct.
Your next problem guest may already be known to another hotel. Join the RoY network and put that information to work before your next reservation arrives.
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